ServiceTitan is the field-service operating system a lot of established home-services shops run their whole business on. Dispatch, scheduling, the call board, estimates, invoicing, customer history, and payroll all live in one place. It is built for HVAC, plumbing, electrical, and other trades that run real crews and need their office and field on the same page.
Owners and office managers run their day out of it. The schedule, the dispatch board, the customer record, that is the system of record, and nobody wants to leave it.
How Remy works inside ServiceTitan
Remy sits on top of the ServiceTitan account you already have. It does not replace your dispatch board, your call booking flow, or your customer records. When a new lead comes in by call, web form, or text, Remy answers in seconds, qualifies the job, and pulls up the right context so the conversation is real, not a generic script. Then it writes the booked appointment, the new or updated contact, and the notes back into ServiceTitan so your office and your techs see it where they already look.
What Remy reads: incoming leads, customer history, and job status. What Remy writes: booked and rescheduled appointments, contact updates, and follow-up activity. What stays your call: the rules. You set which jobs Remy can book, which time slots are fair game, and what to say. Remy proposes the move, you approve the way it runs. Nothing about your ServiceTitan setup gets ripped out or rebuilt. Remy works alongside it in your own account.
It also catches the leaks that cost the most: the missed call gets a text back before the customer dials your competitor, and the lead that went cold gets followed up until it is booked or clearly dead.
Getting set up
- Connect your ServiceTitan account in a read-and-write setup that stays in your own login.
- Map your services, job types, and booking calendar so Remy books real, valid jobs.
- Set the rules: which jobs Remy can book, your hours, your voice, and what needs your approval.
- Go live in days and watch leads get answered, booked, and followed up inside ServiceTitan.
Want to see how much is slipping past right now? Get a free 15-minute leak audit and we will show you the number.
